Business IT Support

IT support that is fast, reliable and delivered by experts.
Join over 90 of our happy clients today.

  • Dedicated helpdesk, field and project engineers
  • Specialised support for business with 7-120 employees
  • All engineers cyber security trained
  • Office 365 on-demand training included
  • Specialists in remote workers and hybrid offices
  • Free loan laptops for remote workers

IT SUPPORT BRIGHTON & SUSSEX

Save time & distraction by having one company support all your IT, security and telephony needs

Speak to one of our dedicated technology experts now

01273 806211

Speak to one of our dedicated technology experts now

Cloud Experts

Microsoft Partner and certified Azure experts. We have helped over 60 businesses move from servers to the cloud.

Cyber security

Our security systems are ready for Remote, Hybrid and office workers. Using a risk based approach, we'll ensure you have the right security posture to stay secure

Strategic account management

Technology should align to your business goals. There are no limits on how often you can meet with your dedicated account manager

IT support that allows you to get on your with your job

The quality of the service is fantastic!

Watch the video to see two clients share their experience.

IT support that is rapid, reliable and delivered by experts

100 day guarantee

100 day guarantee

To help you with your decision making, we have a 100 day guarantee; this means you can withdraw from the contract during this time for ANY REASON. We'll even help you move to another provider. It's unlikely you'll need it though - we still have our first customer from 2005 and you can speak with them if you want.

Every 19 seconds, a small business in the UK is hacked. You are at risk. Download our Email Hijack book to discover how to keep your business safe.

Ingenio's 3 Step Plan

It’s simpler than you think to move everything over to us. This is how it works:

Get in touch

Speak with an expert

Use the chat, give us a call on 01273 806211 or click contact us below

We'll Listen

we'll get to know you

We get to know you and discuss your current IT situation. We'll listen to your business goals and discuss how we can help you achieve them with technology

An easy transition

Start succeeding

We create a 30 day transition plan and share with your team to ensure a seamless transition. IT now enables your success and is no longer a headache

Get IT Support for your business at the right price

Discovering pricing for business IT Support can be difficult.  Take a look at our transparent pricing by clicking the button below.

Our IT support service

Our clients enjoy IT Support which is fast, reliable and delivered by experts. We also ensure great communication, technology consulting and strategy meetings. This allows you to focus on what you do best – running your business. Here’s an idea of what you can expect.
 
  • Remote, telephone, and e-mail ‘helpdesk’ 
  • Ticketing and service management system, with client portal 
  • Workstation hardware and software issue resolution
  • IT Security issue resolution
  • Network / 3rd party support issues, triage and co-ordination 
  • Guaranteed response times with SLAs 
  • Proactive problem management 
  • Printing hardware and software issues  
  • Network Connectivity issues 
  • 24/7 monitoring & Alerts 
  • Pro-active infrastructure and workstation performance & availability monitoring 
  • Supply of hardware, software, warranty and licensing 

Technology Deployment

Our documented processes mean you don’t have to rely on speaking with the ‘best’ engineer. Over the years we have created effective and efficient technology procedures to ensure everyone delivers an outstanding service. Here are some examples :

  • Account creation and deletion, with approval process
  • Workstation configuration and deployment (hardware, software and security) 
  • Software license management 
  • Printer hardware configuration and deployment 
  • Workstation image building
  • bespoke employee onboarding and offboarding process for each customer
  • Computer setup SOPs to ensure each setup is the same as the previous one
  • Hybrid workers NBD delivery and setup of computers
Customer service

Service Delivery

You want to know that you can trust us to handle everything in a skilled and effective way.  The following is available on our fully managed plans:
 
  • Dedicated account manager
  • Unlimited Account management meetings
  • CSAT Measurement and Reporting
  • Monthly service delivery reports
  • Service dashboards*
  • On Demand Consultancy and advice 
  • Technology Consultancy
  • Shared Technology Roadmap*
  • Shared Budgeting Roadmap*
  • On demand Compliance reporting
  • On demand 365 Training*
* within our unique and bespoke Ingenio Lighbulb application

Free, next day, loan laptop service

The pandemic has created a hybrid and remote workforce, but not being in the office makes it harder when laptops fail.   To ensure our Sussex IT support service remains fast, we’ve created a FREE, next day UK wide loan laptop service with free delivery and collection.

How it works:

If the computer cannot be fixed remotely or it’s too difficult to troubleshoot over the phone, then you can utilise our free laptop service.

1. Troubleshooting

If the laptop cannot be fixed remotely, the technician will decide to supply a loan laptop.

2. Loan laptop

We'll setup a loan laptops from our laptop bank.

3. Delivery

We'll courier the laptop using DPD to your location.

4. Swap your laptop

Simply remove the laptop, place yours in the box and hand back to DPD.

5. Laptop repair

Once received at our HQ, we'll repair your laptop.

6. Receive your repaired laptop

Once fixed, we'll send your fixed laptop back to you. You'll then need to swap over the laptops again.

We help and supply over 60 businesses
with managed IT support and other IT services. 
We are the Brighton IT Support specialists.

Ingenio Lightbulb, more than a portal

Ingenio Lighbulb is an app included in our fully managed plans for training, support access and asset management. This platform has dozens of commercial training courses, bespoke training guides, how to’s and guides. It’s installed on your work computers but also available in any web browser. Fully configurable, it’s the ultimate resource to help onboard your new staff or enhance your current employees. It’s the finance department’s best friend by giving you access to all your licensing and assets.

Ingenio University

Interactive Office 365 Training with videos and quizzes, knowledge base and guides

Budgeting Roadmap

Includes an always available technology roadmap to help you budget and avoid hidden costs.

Support Ticket portal

No more long confusing emails, all tickets display as clear and concise messages like facebook messenger

Change Management

Request changes, quotes, and ask for services. Including a bespoke staff onboarding and offboarding process.

License Management

View your Office 365 licensing, all in one place, making reconciliation a breeze and avoiding waste

Asset Management

Track all your IT assets across their life cycle - laptops, desktops, and servers.

Compliance

The compliance module will highlight productivity bottlenecks, compliance issues, continuity problems, security issues, and more

For Finance

Access all old and current invoices as well as quotes with a few clicks.

Our IT support partners

Successful businesses thrive when assisted by technology.
We focus on this, put you first and see prosperous results.

0 %

Of clients are delighted with the skilled service we have provided

0 %

Of submitted tickets are responded
within 15 minutes

0 %

Sussex based IT support helpdesk

Stop wasting time on frustrations and start focusing on what matters.

NO MORE TIME WASTED

IT issues will be promptly resolved by one of our IT experts. Brighton IT Support when you need us.

ADVANCE YOUR BUSINESS

Technology enables growth within a modern business. Regular account management meetings enable us to review your technology and suggest updates within budget.

STAY SECURE

Small businesses are the easiest targets for hackers. We will ensure your data is safe and secure.

NO MORE CONFUSION

We understand that not everyone understands technical terms, therefore we make sure to communicate with NO jargon.

IT Support Brighton

You never know when technology will break, causing massive disruption to your business.

Technical issues are frustrating. Stop wasting time. Your business deserves more.

Why have IT Support?

As a business owner, you know how important it is to have a dedicated IT support team in your corner. Your IT systems are the backbone of your operations, and when something goes wrong, you need to be able to rely on a team of experts to get things up and running again quickly. That’s where our team of IT Support specialists comes in. We’re a dedicated team of IT professionals who are available to provide on-site and remote support for your business.

We’re cost-effective, friendly, and most importantly, dedicated to keeping your business running smoothly. So if you’re looking for a reliable IT support team, look no further than your local IT Support company Ingenio Technologies.

Join the ranks of our raving customers!

Here are some of their latest Google reviews

Contact us

We are available weekdays
8am-6pm

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Based in the South East of England, we provide IT support throughout the UK with our unique pickup and return delivery service.