IT support with an engineer on every ticket in 15 minutes
Managed IT, cyber security and AI consulting for businesses across the UK, from our Brighton office. If we are not right for you in 100 days, you get your money back.
Our security and service are independently checked all year, not once at audit time. See our live certificate.
Or ask an AI assistant about us first:
Trusted by businesses across the UK
Sound familiar?
You call your IT provider and get a voicemail. Your team wastes hours on problems that should take minutes. You’re paying for “support” but still feel unsupported. Security feels like a gamble. And AI? You know you should be using it, but nobody’s helping you figure out how.
You’re not asking for the world. You want IT that works, people who answer, and the confidence that your business is protected and future-ready. That’s exactly what we do, and we’ve been doing it for over 20 years.
Three steps to IT that just works
1. Book a free IT review
We audit your current setup: security, infrastructure, AI readiness. No sales pitch, just honest answers about where you stand.
2. We build your tailored plan
A roadmap covering managed support, cyber security, cloud, and AI, designed around your business goals, not a one-size-fits-all package.
3. Your team focuses on growth
We handle everything: proactive monitoring, helpdesk, security, updates, AI enablement. You get reliable technology and time back.
Everything your business needs to thrive
Our managed IT support keeps your business running. But we go further, with dedicated cyber security, AI consulting, cloud management, and more. Each service is available as part of your plan or standalone.
Managed IT Support
Unlimited remote support across the UK. Proactive monitoring, patch management, and a dedicated service desk. We become your IT department.
AI & Automation
Microsoft Copilot rollouts, AI strategy sessions, training workshops, and ongoing AI support. We help your team harness ChatGPT, Copilot, Gemini, and Claude safely.
Managed Cyber Security
24/7 threat monitoring, endpoint protection, firewall management, and regular security audits to defend against cyber threats. Cyber Essentials Plus certified.
Cloud & Microsoft 365
Migration, management, and optimisation of your Microsoft 365 environment. Teams, SharePoint, Azure, Intune. Proactive cloud management.
VoIP Phone Systems
Crystal-clear cloud phone systems for hybrid teams. Flexible, scalable, and fully managed, wherever your team works.
Cyber Essentials Certification
Expert guidance through Cyber Essentials and CE Plus certification. We handle technical controls, documentation, and audit preparation.
Don't take our word for it: hear from our clients
“Being able to call someone and get an immediate response is fantastic; that is what Ingenio do for us.” Our clients consistently say the same: responsive, reliable, and genuinely helpful.
– Darren Gathercole, Group Manager, Red Knight 6
AI isn't coming; it's here. Is your business ready?
Most businesses know they should be using AI, but don’t know where to start. We provide the consultancy and hands-on support to make it happen safely, from Microsoft Copilot rollouts to team training on frontier models.
Our AI & automation services:
Available UK-wide: remote delivery as standard, with on-site workshops available.
Why businesses choose Ingenio
4.9★ on Google (170+ reviews)
Real reviews from real businesses. Our managed IT support service delivery consistently earns top ratings.
100-day money-back guarantee
Not happy? Cancel within 100 days for a full refund. No questions. We'll even help you transition.
20+ years, award-winning
Founded in 2005. Brighton & Hove Business Award winners. Our growth is almost entirely through referrals.
Under 15-minute response
Critical issues get immediate attention. Every ticket acknowledged fast. Remote support across the UK, on-site across Sussex.
Assurix verified, Cyber Essentials Plus
Independently and continuously checked by Assurix against 60+ security and operational controls. Cyber Essentials Plus certified, with 24/7 threat monitoring.
Free next-day device replacement
Device broken? Pre-configured replacement delivered next working day, free, anywhere in the UK.
Our partners & accreditations
Ingenio was the first IT provider in Sussex and the South East to earn the Assurix Trusted MSP certification. Assurix is independent and aligned with CAF 4.0. It connects to our systems and checks more than 60 controls across security and operational maturity, continuously rather than once a year. Verify our certificate on the public register.
TESTIMONIALS
What our clients say
Industries we serve
MANAGED IT SUPPORT
Common questions about our managed IT services
Our fully managed IT support plans include unlimited remote helpdesk access, proactive monitoring, patch management, Microsoft 365 management, a dedicated account manager, quarterly strategic reviews, and performance reporting, everything you need to keep your business running smoothly. We tailor each plan to your business needs.
Yes. We provide remote managed IT support services across the UK. For businesses outside Sussex, we offer a dedicated point-of-contact model with next-day device replacement delivered anywhere in the UK. AI workshops and training are available remotely or on-site. Businesses in Brighton and Sussex also get on-site support included.
If you’re not completely satisfied within your first 100 days, cancel for any reason and get a full refund. No questions asked. We’ll even help you transition to another managed service provider. We’ve offered this since day one; very few clients have ever needed it.
Critical issues: under 15 minutes response time. All tickets: acknowledged within the hour. We prioritise based on business impact: a server outage gets immediate attention from our service desk, while a password reset is handled promptly without disrupting higher-priority work.
Yes, we offer Microsoft Copilot readiness assessments, AI consultancy and strategy sessions, hands-on AI training workshops (covering ChatGPT, Copilot, Gemini, Claude, and other frontier models), and ongoing AI support for teams using these tools day-to-day. All available UK-wide.
Our cyber security services are built into every managed support plan. This includes 24/7 threat monitoring, endpoint protection, firewall management, and regular security audits. We also help businesses achieve Cyber Essentials and Cyber Essentials Plus compliance, and we hold these certifications ourselves.
Absolutely. We manage provider transitions regularly and make them painless; zero downtime is our standard. We audit your current setup, plan the migration, handle the technical handover, and keep you informed every step. Most transitions take 2-4 weeks.
We support businesses across multiple sectors including charities and non-profits, accountancy, financial services, construction, healthcare, legal, manufacturing, and creative agencies. Each sector has different compliance requirements; we tailor our managed IT services accordingly.
Ready to switch to IT support that actually works?
Book a free, no-obligation IT review. We’ll assess your current setup and show you exactly where you stand. Call 01273 806211 or fill in the form above.
