Reliable, reactive IT support
Ingenio Technology & Red Knight 6 – a partnership for business continuity and growth
THE CHALLENGE
Building a reliable IT foundation
As a key player in the construction and recycling sectors, it’s essential Red Knight 6 maintain operational continuity and efficiency. Having outgrown their existing IT provider and tired of slow responses, Darren Gathercole, Group Manager at Red Knight 6 knew they needed a robust IT infrastructure that could keep up with their diverse operations, help support business growth and provide seamless communication and collaboration amongst their team.
THE SOLUTION
Reliable, reactive outsourced IT support
To address their challenges, we ensured a quick onboarding process, allowing their team to transition smoothly with minimal disruption and downtime. Our proactive approach included implementing 15 minute backups to safeguard critical data, providing peace of mind for their operations.
With our efficient and user-friendly helpdesk and ticketing system, Red Knight 6 staff could easily report issues and track resolutions, enhancing overall productivity. Our dedicated portal also allowed them to keep track of invoices and support tickets in real time, ensuring transparency and accountability in all interactions.
Our support caters not only to their Surrey-based office but also their staff working remotely, ensuring their team are empowered to focus on their core business objectives and deliver unrivalled service to their clients.
KEY HIGHLIGHTS
15 minute backups
Safeguarding critical data and peace of mind for operations
Rapid response times
Ensuring business continuity and minimal disruption
Reactive IT support
Fully managed support for employees across the UK and Northern Ireland
About us
We are ingenio and this is our story
It all began in 2005 when we started out offering IT support to companies across Sussex. Fast forward to today, and we’re now an established business offering industry-leading services to a roster of over 90 loyal customers.
We believe a successful IT support partnership begins and ends with its people.
Our team of experts have been key to our success and all share our company mission – to provide outstanding customer service and make technology work for businesses instead of getting in the way. We take time to understand our clients’ needs and objectives so we can provide innovative future-proof solutions, pro-active support and minimise technical issues.
We are known for being proactive in everything we do, and our organic growth is based purely on referrals from happy customers. Our mission? To help businesses grow with tailored IT solutions that boost efficiency, streamline operations and secure digital environments
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With a 99% customer satisfaction rating, our team is ready to help resolve the toughest problem.
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