Work with Ingenio

Looking for a new opportunity within an innovating IT company? Eager to learn? Love to work with people?

If you want a challenging role based in Brighton, to work with an inclusive team and have lots of benefits, then we will be perfect for you

STAFF BENEFITS

Receive many benefits when working with us from travel insurance to team social events.

SURROUNDED BY CUTTING EDGE TECH

Work with innovating tech - learn the latest news and trends within the tech industry.

BE PART OF A TEAM

Feel comfortable, included, and part of the Ingenio family.

Benefits

Along with the great role and opportunities we provide the following to all staff:

Why work with us?

Training and development opportunities

With a core value of “Teach & Learn”, we want you to be the best you can be – offering you training and support in areas you wish to improve.

Encourage employee wellbeing

We understand the importance of mental and physical wellbeing. All managers and employees are approachable and understanding.

Inclusive environment

Ingenio are a team. We work together and support one another, treating all equal. We always encourage everyone to say when something could be improved.

What makes us different?

Ingenio Technologies was founded 15 years ago and we are still a growing MSP today. We have a list of clients who have worked with us for many years, and we always put our clients first.

We invest a lot of time in our employees and care a great deal about our culture, making sure all employees are happy and satisfied.

This is done through our family culture – Before COVID-19, we had regular free lunches and fun team events – these will return! We believe in working hard to deliver on our promises to customers, but we also let our hair down as a team too.

Our core values

We have four main core values that every team member follows – each value enables us to perform the best, develop new skills, and work together effectively as a team.

Willingness to go the extra mile

To teach and learn

Customer Obsessed

Approachable, Honest and Respectful

Employee testimonial

Since being in the UK, I have found that working for Ingenio Technologies has been a great experience as their core values align with my own in giving the customer the best service possible.

Helpdesk engineer, 3 years with company​

Commence your IT career

Our Ingenio family is expanding and we are always on the lookout for talented individuals.

We understand the importance of job security, therefore we encouraged you to learn and have great opportunities for career progression.

Even if we do not currently have a vacancy, we would still be interested to hear about you and what skills you have to offer.

Get in contact today if you feel we will be the right fit for you.

1st Line Engineer

This position requires the engineer to provide helpdesk support to our clients as the first point of contact. You will be striving for a first-time fix and overseeing the ticket lifecycle to ensure that all requests are dealt with efficiently and successfully.

Here are some of the tasks in this role:

  • Provide tier 1 helpdesk support to customers via phone, email, phone and in-person – you’ll need to perform outbound calling over emailing as much as possible
  • Troubleshoot and diagnose issues across software, hardware, telecommunications systems
  • Follow up with customers to ensure full resolution of issues – confirm issues are resolved
  • Install and configure software and hardware systems for new customers
  • Record troubleshooting events and problems and their resolutions in the CRM system
  • Identify and suggest possible improvements to existing procedures
  • Maintain procedures and policies to achieve and maintain Cyber Essentials accreditation internally and for external clients
  • Field support / smaller project to clients in Sussex

2nd Line Engineer

A 2nd line engineer is in charge of customer issues that are too time-consuming or technical for first-line support. You should have a range of technical knowledge as you will take on more responsibility. The ability to adapt to solving more complicated issues to increase your understanding is very important.

Here are some of the tasks in this role:

  • Provide tier 2 helpdesk support to customers via email, phone and in person
  • Work to your daily scheduled calendar set out by the service desk co-ordinator
  • Record troubleshooting events and problems and their resolutions in the CRM system
  • Document and publish documents for customers and colleagues to troubleshoot issues
  • Identify and suggest possible improvements to existing procedures
  • Troubleshoot issues provided to the ticketing system within the CRM
  • Manage customers’ expectations using the ticketing system and telephone with clear communication
  • Maintain procedures and policies to achieve and maintain Cyber Essentials accreditation internally and for external clients
  • Field support / smaller project to clients in Sussex

3rd Line Engineer

This is a senior position for someone passionate about technology, loves solving problems, and gets a kick out of helping customers and colleagues be the best they can be. A 3rd line engineer should have extensive knowledge as the final point of escalation. You will be happy to impart your knowledge to less experienced members of the team.

Here are some of the tasks in this role:

  • Provide tier 3 helpdesk support to customers via email, phone and in person
  • Follow up with customers to ensure full resolution of issues
  • Record troubleshooting events, problems, and their resolutions in the CRM system
  • Document and publish documents for customers and colleagues to troubleshoot issues
  • Identify and suggest possible improvements to existing procedures
  • Manage customers’ expectations using the ticketing system and telephone
  • Follow clearly defined policies and procedures
  • Maintain procedures and policies to achieve and maintain Cyber Essentials accreditation internally and for external clients
  • Provide the main field support & project to clients in Sussex

Speak to one our team, we would love to hear from you

Start your IT career with us, we are always seeking skillful individuals

Don’t keep your talent to yourself, we would love to hear about you. You could be a perfect fit for our team: