Rapid response and enhancing IT Security
Posture People, a company specialising in ergonomic office solutions, faced a critical IT security breach that threatened their business operations.
This case study explores how Ingenio Technologies swiftly intervened to resolve the crisis, showcasing its expertise in IT support and security solutions.
The Challenge
Ingenio IT Support's Response
In a desperate attempt to resolve the issue, Posture People contacted Ingenio IT Support despite the problem falling outside their contractual obligations. Ingenio’s rapid response was led by Cameron, who contacted Jo within minutes of the distress call.
Key Actions Taken:
Immediate Intervention
Cameron quickly assessed the situation and took control, ensuring the hacker was permanently removed from the account.
Enhanced Security Measures
Ingenio implemented additional security checks, including two-factor authentication, significantly boosting the account's security. This measure now requires a code sent to Jo's phone to authorise access, providing robust protection against future breaches.
Expert Guidance
Cameron provided expert advice on maintaining security and preventing similar incidents, reinforcing Posture People's confidence in their digital safety.
