One of our proudest achievements is having a 98% client retention rate for the last 5 years and counting, and this figure hasn’t manifested by chance! Here are 5 reasons why our clients stay with us.
1. Our 6 core values
…are our way of life. They are the ground rules in which we do everything, from the smallest task to the biggest. The core value to always be honest, transparent and open is just how we are naturally as people as well which I think we reflect through the company. We’re happy to say that ALL our employees have integrity.
Another one of our core values is that we take ownership of problems. You’ll find with a lot of IT support business’s will leave you to sort out a faulty product with the manufacturer yourself and claim it isn’t their problem. We take charge and work with the manufacturer to resolve the issue as fast as possible. If we’re your IT support company then we’re going to do it right.
See all 6 core values here.
2. Our Customer Service
We truly dislike our clients feeling unsatisfied. Which is why if they are not 100% happy with the service we give them, we will work with them until they are. That’s why we’re proud to have one of our unique selling points as 100% customer satisfaction.
3. We take great care in solving problems, whether small or big
Here’s a testimonial from one of our clients:
I had the privilege of having Zain from Computer eyez fix a memory problem I had. No task seemed too small and she was very helpful and polite. Her after care/service has been very efficient and professional. I would certainly recommend Computer eyes to anyone and I will certainly only deal with them going forward. Whilst I am a very small business, if the service I have received is anything to go by, then I can only assume that for any bigger businesses they would take even greater care. In this day and age, anyone and everything seems expensive, but I found them to very very reasonably priced. But for me the efficiency and accuracy is more important than the cost. Give them a try, I doubt anyone will be dissatisfied!
Vogue Bookkeeping Limited
4. Our awesome technicians
One of our technicians, Zain has an overall 98.2% positive reactions to her work in solving client computer issues.
Some people just understand the map of a PC as if it were their own mind – that’s the type of technicians we are proud to have. We nurture the talent in our engineers and are constantly training them (even if they don’t need it). Our latest technical engineer learnt how to build PC’s by himself at the age of 12! You can read about it here.
5. We enjoy our work.
If you’ve read any of our employee blogs you will know that we all enjoy helping people. And that’s ultimately what we are here for. To make your life easier and your day much more productive. To give you peace of mind. And to ultimately let you focus and grow your business.