Business IT Support

IT support that is fast, reliable and delivered by experts.
Join over 90 of our happy clients today.

  • Dedicated helpdesk, field and project engineers
  • Specialised support for business with 7-120 employees
  • All engineers cyber security trained
  • Office 365 on-demand training included
  • Specialists in remote workers and hybrid offices
  • Free loan laptops for remote workers

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The quality of the service is fantastic!

Cloud Experts

Microsoft Partner and certified Azure experts. We have helped over 60 businesses move from servers to the cloud.

Strategy Meetings

A dedicated, experienced account manager to help you with your growth strategy decisions. Meet at a frequency that suits you as you grow.

Cyber Security

Ever business is different; we analyse your security risk suggest how to improve your security posture. All engineers are cyber security certified.

IT support that is rapid, reliable and delivered by experts

100 day guarantee

100 day guarantee

To help you with your decision making, we have a 100 day guarantee; this means you can withdraw from the contract during this time for ANY REASON. We'll even help you move to another provider. It's unlikely you'll need it though - we still have our first customer from 2005 and you can speak with them if you want.

Our outsourced IT support services include:

CYBER SECURITY

If you lose your data, you don't have a business. As a Cyber Essentials specialist, we have several security packages available to fit all risk profiles and budgets to protect your data.

IT SUPPORT

Technology is not always reliable or straightforward. Hand over your IT problems and we will manage and amend all technical issues, allowing you to focus on your business.

MICROSOFT 365

We're Microsoft 365 experts. We can recommend the correct licenses, perform Office 365 migrations, manage mass installation and provide you with on-going support.

VOIP BUSINESS PHONE SYSTEMS

Business landline telephones will be switched off by 2025 in favour Internet Phones called VoIP. We design & Install VoIP telephone systems to seamlessly failover so your phones always keep working.

CLOUD COMPUTING

We've taken dozens of companies on the 'digital transformation' journey to help them go serverless or move to a hybrid of cloud and physical servers. As Azure cloud experts, we can recommend the right solution based on your business growth plans.

IT CONSULTANCY

As a fully managed client, you'll meet with a dedicated account manager at a frequency that suits your business to ensure alignment. We also have technical consultants that can help with strategy so you can reach your goals.

Join the ranks of our raving customers!

Ingenio's 3 Step Plan

It’s simpler than you think to move everything over to us. This is how it works:

Get in touch

Speak with an expert

Use the chat, give us a call on 01273 806211 or click contact us below

We'll Listen

we'll get to know you

We get to know you and discuss your current IT situation. We'll listen to your business goals and discuss how we can help you achieve them with technology

An easy transition

Start succeeding

We create a 30 day transition plan and share with your team to ensure a seamless transition. IT now enables your success and is no longer a headache

We help and supply over 90 businesses
with managed IT support and other IT services. 

Get IT Support for your business at the right price

Discovering pricing for business IT Support can be difficult.  Take a look at our transparent pricing by clicking the button below.

Our IT support service

Our clients enjoy IT Support which is fast, reliable and delivered by experts. We also ensure great communication, technology consulting and strategy meetings. This allows you to focus on what you do best – running your business. Here’s an idea of what you can expect.
 
  • Remote, telephone, and e-mail ‘helpdesk’ 
  • Ticketing and service management system, with client portal 
  • Workstation hardware and software issue resolution
  • IT Security issue resolution
  • Network / 3rd party support issues, triage and co-ordination 
  • Guaranteed response times with SLAs 
  • Proactive problem management 
  • Printing hardware and software issues  
  • Network Connectivity issues 
  • 24/7 monitoring & Alerts 
  • Pro-active infrastructure and workstation performance & availability monitoring 
  • Supply of hardware, software, warranty and licensing 

Technology Deployment

Our documented processes mean you don’t have to rely on speaking with the ‘best’ engineer. Over the years we have created effective and efficient technology procedures to ensure everyone delivers an outstanding service. Here are some examples :

  • Account creation and deletion, with approval process
  • Workstation configuration and deployment (hardware, software and security) 
  • Software license management 
  • Printer hardware configuration and deployment 
  • Workstation image building
  • bespoke employee onboarding and offboarding process for each customer
  • Computer setup SOPs to ensure each setup is the same as the previous one
  • Hybrid workers NBD delivery and setup of computers
Customer service

Service Delivery

You want to know that you can trust us to handle everything in a skilled and effective way.  The following is available on our fully managed plans:
 
  • Dedicated account manager
  • Unlimited Account management meetings
  • CSAT Measurement and Reporting
  • Monthly service delivery reports
  • Service dashboards*
  • On Demand Consultancy and advice 
  • Technology Consultancy
  • Shared Technology Roadmap*
  • Shared Budgeting Roadmap*
  • On demand Compliance reporting
  • On demand 365 Training*
* within our unique and bespoke Ingenio Lighbulb application

Free, next day, loan laptop service

The pandemic has created a hybrid and remote workforce, but not being in the office makes it harder when laptops fail.   To ensure our Sussex IT support service remains fast, we’ve created a FREE, next day UK wide loan laptop service with free delivery and collection.

How it works:

If the computer cannot be fixed remotely or it’s too difficult to troubleshoot over the phone, then you can utilise our free laptop service.

1. Troubleshooting

If the laptop cannot be fixed remotely, the technician will decide to supply a loan laptop.

2. Loan laptop

We'll setup a loan laptops from our laptop bank.

3. Delivery

We'll courier the laptop using DPD to your location.

4. Swap your laptop

Simply remove the laptop, place yours in the box and hand back to DPD.

5. Laptop repair

Once received at our HQ, we'll repair your laptop.

6. Receive your repaired laptop

Once fixed, we'll send your fixed laptop back to you. You'll then need to swap over the laptops again.

Our certified IT and Cyber Security experts have you covered

Your Cyber Risk

Cyber threats are real and affect all businesses regardless of size. This is no different than physical security at your home or office – maybe you have CCTV, door locks, smoke alarm, burglar alarm, security light, maybe a dog, the list goes on.

Cyber Security, just like phyiscal security comes down to risk. Yes, there is some cyber security protection that every business should have, just like all offices have locks on their doors, conversely though, not every business needs every single cyber security application available, the same as you might not need guard dogs patrolling outside your office or home!

Measuring Risk

Rather than just sell you everything and hope that you’re secure, we take a different route and perform a comprehensive security assessment to understand your risk. We’ll identify if your risk is high and require a multi-layered security approach or if you only require basic security because you only use Microsoft office and an app or two in the cloud. 

Download a FREE example security assessment by clicking this button:
 (No email address or sign up required)

Cyber Security

Cyber Security should be a priority for any business, here are some typical cyber security solutions we offer: 
 
  • Password and security policy enforcement 
  • Pro-active patch management 
  • Workstation & mobile device security configuration and management
  • Firewall configuration and management 
  • Email SPAM filtering and management 
  • Web / DNS filtering and management 
  • GDPR compliance
  • Mobile Device encryption 
  • User Access Controls management
  • Penetration testing / Vulnerability scanning 
  • EDR & 24hr Security Operations Centre 

Contact us if you would like to discuss cyber security further.

 

Ingenio Lightbulb, more than a portal

Ingenio Lighbulb is an app included in our fully managed plans for training, support access and asset management. This platform has dozens of commercial training courses, bespoke training guides, how to’s and guides. It’s installed on your work computers but also available in any web browser. Fully configurable, it’s the ultimate resource to help onboard your new staff or enhance your current employees. It’s the finance department’s best friend by giving you access to all your licensing and assets.

Ingenio University

Interactive Office 365 Training with videos and quizzes, knowledge base and guides

Budgeting Roadmap

Includes an always available technology roadmap to help you budget and avoid hidden costs.

Support Ticket portal

No more long confusing emails, all tickets display as clear and concise messages like facebook messenger

Change Management

Request changes, quotes, and ask for services. Including a bespoke staff onboarding and offboarding process.

License Management

View your Office 365 licensing, all in one place, making reconciliation a breeze and avoiding waste

Asset Management

Track all your IT assets across their life cycle - laptops, desktops, and servers.

Compliance

The compliance module will highlight productivity bottlenecks, compliance issues, continuity problems, security issues, and more

For Finance

Access all old and current invoices as well as quotes with a few clicks.

Our IT support partners

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Based in the south east of England, we provide IT support throughout the UK with our unique pickup and return delivery service.