IT Support costs & pricing guide

We understand that appointing outsourced IT support is a big decision.  Our aim is to provide you with pricing so you can make an informed decision.

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Whether you are switching IT support provider, moving from in-house IT support or are a growing company researching IT support options for the first time, you are likely developing a budget or you are shortlisting IT companies within your existing budget.

At Ingenio Technologies, we try to keep things simple. We split our plans into four categories; IT Support,  Cyber Security, communications and subscriptions.  

We’ll go through all four below with example costs.

  • There are a couple of things to consider when researching the cost of IT support.
  • Monthly costs
  • Capital Expenditure or ‘One off’ costs for onboarding
  •  

Monthly Costs

Pricing for both of these is dependent on how complicated your IT systems are.  Let’s look at two examples:

 

  • Business 1 – A 25 employee business with Office 365, online CRM (like Salesforce), laptops, and working from home 
  • Business 2 – A 25 employee business with laptops, PC’s, 3 servers at the office,  complicated & secure network (because they take credit card payments), several line of business applications running from the server and some users that travel continuously

Business 1 doesn’t have an office network or in-house servers to maintain.  The online CRM doesn’t require much support as it’s delivered through a web page and supported by the provider. 

Business 2 is more complex, so will typically generate more calls to the helpdesk and will require support from server skilled engineers.  We will spend more time proactively maintaining the servers to avoid downtime.

Rather than itemise every single piece of IT equipment and create overly complex invoices, we work out what we believe the system will cost to support, then divide by the number of employees at your business. So taking the two examples above, here are fairly accurate costs for each:

Business 1 – Will likely cost £35 per user or £875 per month
Business 2 – Will likely cost £50 per user or  £1250 per month

Onboarding costs

Even if we get information from the existing IT company, we always do our own due diligence to audit and map out your network, discover assets, install security software, setup security patching, remove left over software, document everything and much more. This process takes care and time to complete.

Keeping with the same two examples:

 

Business 1 – Is fairly straightforward and will likely cost around £1200 to £1400

Business 2 – Is more complex and will likely cost around £2000 to £2500

 

We are regularly asked to waive the onboarding costs.  Whilst this is not possible because of the amount of time involved for a successful transition, we can negotiate to spread this cost over the contract period.

We take a risk based approach to your cyber security requirements. We first run a security assessment to understand your risk, then advise on the most appropriate security packages and individual security services.

Even though we try to understand your risk, the UK government’s National Cyber Security Centre (NCSC)  has set out guidelines for the minimum security posture a business should have.  We’ve worked closely with the NCSC and have developed two packages that fit most UK businesses:

Baseline Security – £10 per device

Baseline Security plus – £25 per device

 

We have additional security software and services that a higher risk business may require.

These packages and services include  Internet DNS Security, Endpoint Detect and Response, Cyber Essentials approved security patching, Security training, dark web monitoring, SIEM logging, external Security Operations Centre (SOC), password manager, push MFA and more.

Communications includes internet connections (ADSL, FTTC, SoGEA, Ethernet leased lines), 4G data connectivity and VoIP telecoms.

 

Typical pricing for a business grade internet connection is between £25 and £40 (depending on the type and level of response required)

 

VoIP telephony is typically between £13 and £18 per handset (depending on the free minutes, type of handset and platform requirements)

Subscriptions

These are all the typical software subscriptions that you would require, even if you didn’t outsource your IT support. These could include Office 365, server backup with disaster recovery, cloud backup, email signature software and more.

 

Our Office 365 pricing is the same as Microsoft retail, so will likely be the same price as you are currently paying.  Because there are over 20 applications available within Office 365, there is a small admin fee of around £1.50 per user to support these applications

 

Server backup – a single server with less than 1TB of data will cost £100 per month to backup to the cloud – this would include a full disaster recovery environment 

Do you want dedicated support from a trusted Sussex provider?

With a 99% customer satisfaction rating, our certified engineers are prepared to resolve even the toughest technical problems.