IT Support in London

We're a hybrid workforce specialist, we've been solving business challenges through technology and education since 2005

  • Dedicated helpdesk, field and project engineers
  • Specialised support for business with 7-120 employees
  • All engineers cyber security trained
  • Office 365 on-demand training included
  • Specialists in remote workers and hybrid offices
  • Free loan laptops for remote workers

Click the play button to watch what our clients have to say about working with us

Times have changed.  We get it. 

We know what it’s like to be an owner of a growing business. You’re not only managing people and systems but also the logistics of getting them all where they need or want to go every day – from your home network down into their office in London town.


There are even more challenges out here-especially when you have remote staff who may never meet face-to-face at all…which leaves us stuck between two worlds: data security (and safety) on one side; accessibility & availability for others, so we’ve developed some innovative solutions that let your business work seamlessly

Cyber Security

Keeping you and your company safe is our number one priority. We use a risk-based approach to provide the right security posture for every workplace.

Strategic account management

Your business doesn't always fit in a box. We offer unlimited strategic account review meetings when you need them, without any long waiting periods or contracts.

Cloud Experts

We have helped over 60 businesses move from servers to the cloud because we are Microsoft Partners and certified Azure experts.

Hybrid working is the future

Many businesses are now using a hybrid model for their employees, where some work from home and some work in the office. This change has created new challenges for IT support companies, which now have to manage more networks.

Fortunately, many of our clients had remote workforces before the pandemic. This means we have the processes and tools to provide high-quality remote support regardless of location. Our hybrid support services have been so successful that we have extended our service area to London and the South East of England.

As an example of our commitment, we have opened a London office in Farringdon to allow our team to choose which office to work in. We also utilise DPD for reliable next-day deliveries and returns, anywhere in the UK.

Virtual meeting

IT support that is rapid, reliable and delivered by experts

100 day guarantee

100 day guarantee

We at Ingenio have a 100 day guarantee; you can withdraw from the contract during this time for ANY REASON. We'll even help move to another provider if necessary - our customer from 2005 is still with us, therefore it's unlikely you'll need to use the guarantee

Our outsourced IT support services include:

CYBER SECURITY

Cyber security should be a top priority for any business, and we, as experts, can help you keep your company safe from cyber attacks.

IT SUPPORT

Technology is not always reliable or straightforward to fix. Hand over your IT problems, let our team of experts manage them so you can focus on running the business.

MICROSOFT 365

With Microsoft 365, your company can have everything in one place. You'll be able to communicate more effectively and encourage employee productivity through Teams.

VOIP PHONE SYSTEMS

The way people communicate is changing, in just a few years, business landline telephones will be switched off in favor Internet Phones called VoIP . We design these networks to seamlessly failover so your phone always keeps working.

CLOUD COMPUTING

We’ve helped dozens of companies make the 'digital transformation' jump to serverless or move their data centers from physical servers onto a hybrid cloud.

IT CONSULTANCY

At the frequency that suits your business, you'll be able to have unlimited strategy meetings with a dedicated account manager. There are no time constraints on when these sessions can occur so you can reach your goals.

Join the ranks of our satisfied customers!

Here are some of their latest Google reviews

Ingenio's 3 Step Plan

It’s simpler than you think to move everything over to us. This is how it works:

Speak with an expert

Speak with an expert

Use the chat, give us a call on 01273 806211 or click contact us below

We'll Listen

Get to know you

We want to make sure this is the right fit for you, and also understand what it will take from our end before committing time or resources so let us know if there is anything else needed.

An easy transition

Start succeeding

We know how difficult the transition from one system to another can be, which is why we offer a 30 day plan that will make sure your team is equipped with everything they need. It's time for you not only succeed but thrive.

We help and supply over 60 businesses
with managed IT support and other IT services. 

Friendly, quick, and efficient IT Support, at the right price

We know that pricing can be tricky to understand, which is why we’ve made our rates as clear and transparent as possible. Click the button below for an instant quote on whatever you need!

Bespoke IT Services from a trustworthy outsourced IT Provider in London

Our IT support service

Ingenio will make sure you get your IT needs met. We offer fast, reliable service for all of our client’s technology requirements with an emphasis on great communication and expert consultation in order make sure you’re able focus solely on running your business without any hiccups or worries about pesky computers.
 
  • Remote, telephone, and e-mail ‘helpdesk’ 
  • Ticketing and service management system, with client portal 
  • Workstation hardware and software issue resolution
  • IT Security issue resolution
  • Network / 3rd party support issues, triage and co-ordination 
  • Guaranteed response times with SLAs 
  • Proactive problem management 
  • Printing hardware and software issues  
  • Network Connectivity issues 
  • 24/7 monitoring & Alerts 
  • Pro-active infrastructure and workstation performance & availability monitoring 
  • Supply of hardware, software, warranty and licensing 

Technology Deployment

Every process we put in place is designed with your satisfaction at heart. We know that every project, no matter how big or small, will be provided with excellent customer service – which means you can rely on us for fast delivery, without any hassle.

  • Account creation and deletion, with approval process
  • Workstation configuration and deployment (hardware, software and security) 
  • Software license management 
  • Printer hardware configuration and deployment 
  • Workstation image building
  • bespoke employee onboarding and offboarding process for each customer
  • Computer setup SOPs to ensure each setup is the same as the previous one
  • Hybrid workers NBD delivery and setup of computers
Customer service

Service Delivery

We understand how important it is to have excellent customer service, and we take every project seriously. Our delivery timeframes are fast so you don’t need worry about waiting around forever.
 
  • Dedicated account manager
  • Unlimited Account management meetings
  • CSAT Measurement and Reporting
  • Monthly service delivery reports
  • Service dashboards*
  • On Demand Consultancy and advice 
  • Technology Consultancy
  • Shared Technology Roadmap*
  • Shared Budgeting Roadmap*
  • On demand Compliance reporting
  • On demand 365 Training*
* within our unique and bespoke Ingenio Lighbulb application

loan laptop service - Free next day delivery

There has been a rise in hybrid and remote working, but not being in an office makes it hard when laptops fail.  To ensure our London IT support service remains fast we’ve created FREE next day UK wide loan laptop service with free delivery/collection.

How does it work?

Ingenio will make it easy and painless for you to get your computer fixed, so that way there is nothing standing between you and getting your work done.

1. Troubleshooting

The free laptop service is there for you if your device can't be fixed remotely or it's too difficult to troubleshoot over the phone.

2. Loan laptop

We'll assign you a loan laptop from our laptop bank.

3. Delivery

We'll then get the laptop delivered to your location via DPD.

4. Swap your laptop

All you need to do is remove the laptop, place yours in the box and hand back to DPD.

5. Laptop repair

Once the laptop is received at our HQ, we'll repair your laptop.

6. Receive your repaired laptop

When the laptop is fixed, we'll send it back to you. You'll then need to swap over the laptops again.

Our certified IT and Cyber Security experts have you covered

Your Cyber Risk

Cyber threats are real and getting gradually worse, affecting all businesses regardless of size. This is no different than physical security at your home or office – maybe you have CCTV, door locks, smoke alarm, burglar alarm, security light, maybe a dog, the list goes on.

Cyber Security, just like phyiscal security comes down to risk. There is some mandatory cyber security protection that every business should have, just like all offices have locks on their doors, conversely though, not every business needs every single cyber security application available, the same as you might not need guard dogs patrolling outside your office or home!

Measuring Risk

Rather than just sell you everything and hope that you’re secure, we take a different route and perform a comprehensive security assessment to understand your risk. We’ll identify if your risk is high and require a multi-layered security approach or if you only require basic security because you only use Microsoft office and an app or two in the cloud. 

Click the button below to Download a FREE example security assessment:
 (No email address or sign up required)

Cyber Security

Cyber Security should be a priority for any business, here are some typical cyber security solutions we offer: 
 
  • Password and security policy enforcement 
  • Pro-active patch management 
  • Workstation & mobile device security configuration and management
  • Firewall configuration and management 
  • Email SPAM filtering and management 
  • Web / DNS filtering and management 
  • GDPR compliance
  • Mobile Device encryption 
  • User Access Controls management
  • Penetration testing / Vulnerability scanning 
  • EDR & 24hr Security Operations Centre 

Contact us if you would like to discuss cyber security further.

 

Ingenio Lightbulb, more than a portal

Ingenio Lighbulb is an app included in our fully managed plans for training, support access and asset management. This platform has dozens of commercial training courses, bespoke training guides, how to’s and guides. It’s installed on your work computers but also available in any web browser. Fully configurable, it’s the ultimate resource to help onboard your new staff or enhance your current employees. It’s the finance department’s best friend by giving you access to all your licensing and assets.

Ingenio University

Office 365 Training with videos and quizzes, knowledge base and guides

Budgeting Roadmap

Includes an always available technology roadmap to help you budget and avoid hidden costs.

Support Ticket portal

No more long confusing emails, all tickets display as clear and concise messages like facebook messenger

Change Management

Request changes, quotes, and ask for services. Including a bespoke staff onboarding and offboarding process.

License Management

View your Office 365 licensing, all in one place, making reconciliation a breeze and avoiding waste

Asset Management

Track all your IT assets across their life cycle - laptops, desktops, and servers.

Compliance

The compliance module will highlight productivity bottlenecks, compliance issues, continuity problems, security issues, and more

For Finance

Access all old and current invoices as well as quotes with a few clicks.

Our IT support partners

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