CHARITY IT SUPPORT CASE STUDY
Managed IT Support for Active Sussex
Supporting Active Sussex: reliable IT solutions for a smooth office move and hybrid work model
Active Sussex is a charity focused on promoting physical activity for individuals facing barriers to movement. At Ingenio Technologies, we understand that every organisation has its own unique challenges, and the charity sector faces some distinct nuances.
Charities often work with limited resources, require flexible and adaptable solutions, and need to ensure that their IT systems align with their mission-driven goals. When Active Sussex approached us, they were in need of a flexible IT support solution that could seamlessly adapt to their hybrid working model and help them navigate a significant transition.
THE CHALLENGE
Supporting Active Sussex through an office move and finding reliable IT support
In January 2023, Active Sussex faced a major hurdle—an office move that left them without access to their previous IT services. With their hybrid working policy, the charity needed a dependable IT partner who could manage their hardware, software and staff onboarding while ensuring minimal disruption.
They reached out to us, recognising the importance of IT in maintaining a smooth and efficient operation, and we were eager to step in and help.
THE SOLUTION
Swift, reliable IT support to ensure a seamless transition
When Active Sussex reached out, we were ready to provide immediate assistance. After hearing about their struggles with other unresponsive IT providers, we made it our priority to deliver a swift and efficient solution.
We guided them through the entire office setup, from installing equipment to getting their staff onboarded and operational. Our team also conducted a thorough risk assessment, identifying areas where their IT security could be enhanced. Additionally, we resolved existing laptop issues and provided ongoing support for any challenges their team encountered. Throughout the process, we maintained clear communication with the management team, ensuring transparency at every stage.
RESULTS
Helping Active Sussex continue their important work with minimal IT disruptions
Thanks to our proactive approach and attention to detail, Active Sussex is now able to focus on what matters most—promoting physical activity and movement in their community. They were particularly impressed by our fast response times, technical expertise and commitment to supporting their mission.
We’ve been able to help them maintain a seamless IT operation, which allows their team to stay connected and productive, whether they’re in the office or working remotely.
Key highlights
Rapid response times
Prompt, efficient and pro-active ongoing IT support to minimise disruptions
Support with office move & hybrid model
Seamless assistance following office move and tailored IT solutions for a hybrid working environment
Picking up previously unaddressed challenges
Smooth onboarding, resolution of historical technical issues and enhanced IT security
“Ingenio Technologies puts the customer first, is authentic, and when they say they’re going to do something – they do it. Everything they put on their website is true. Genuinely.”
Anthony Statham
Interim CEO, Active Sussex
Looking for better IT support?
At Ingenio Technologies, we pride ourselves on delivering responsive, reliable, and comprehensive IT support.
By addressing both immediate and long-term needs, we’ve helped Active Sussex maintain smooth operations and continue their important mission of promoting physical activity within the community.
Contact us to find out more
Whether you require full IT outsourcing or supplementary support for your existing IT team, we offer flexible services tailored to the needs your business.
For a free, no obligation chat, complete the form below and we’ll get back to you!
