Hosted VoIP Phone Systems

VoIP (Voice over Internet Protocol), also known as IP telephony, is a system that enables voice calls to be made over the internet, replacing traditional phone lines with a cost effective alternative. VoIP technology converts voice data into digital packets for transmission over the internet. This allows businesses to use a business telephone system that provides advanced features such as call recording, call forwarding, video calls, call queues and call routing, boosting productivity and improving customer service.

On the other hand, hosted VoIP refers to a hosted VoIP phone system where the phone infrastructure is hosted off-site, typically by a hosted VoIP provider in the cloud. With this solution, businesses can avoid the costs and complexity of traditional phone systems and benefit from a cloud based phone system. This setup provides businesses with business continuity, automatic system upgrades and a secure connection, while allowing employees to make and receive phone calls from both mobile phones and desk phones. A VoIP cloud phone system is also scalable, ensuring businesses can grow with ease.

The cost of hosting VoIP varies based on factors such as the number of users, required features, and the size of your business. Generally, hosted VoIP systems are offered on a subscription basis, which includes the VoIP service, VoIP features and cloud infrastructure, ensuring low maintenance costs compared to traditional phone systems.

For a small business with a few users, the cost may be quite affordable, while larger companies with more advanced needs may see higher prices. However, the scalability and flexibility of VoIP mean you only pay for what you use, and the savings on call charges and maintenance compared to traditional phone systems can offset these costs. If you’re looking for VoIP support Brighton, or anywhere in the South East, contact us for a tailored quote, and we’ll help you determine the best plan based on your needs.

VoIP solutions provide businesses with access to cost effective alternatives to traditional phone systems, while hosted VoIP offers a range of services such as call recording, video conferencing, and mobile integration for mobile devices. As businesses scale, they can add more users and features, making hosted VoIP phone systems a flexible, scalable solution for companies looking to improve communications and reduce costs.

Hosted telephony refers to business telephone systems hosted off-site, typically by a hosted VoIP provider in the cloud. These systems leverage VoIP technology to provide a cost effective solution for voice communications, with features like call forwarding, call recording and video calls. Hosted VoIP systems are managed and maintained by a service provider, offering businesses reliable communications.

In contrast, non-hosted telephony uses traditional phone systems that require businesses to manage their own infrastructure, such as PBX systems, which often result in higher upfront costs, ongoing maintenance, and system upgrades. Non-hosted systems also lack the flexibility of cloud-based phone systems or VoIP phone systems, making them less adaptable to business growth. With IP telephony becoming the standard, businesses are increasingly moving to hosted solutions for better scalability, security, and unified communications.

To set up a VoIP phone system, you need a high-speed internet connection that supports enough bandwidth to ensure clear voice calls without interruptions. The recommended speed is usually around 90-100 kbps per phone line for both upload and download. In addition to a stable internet connection, businesses require VoIP-compatible devices, such as desk phones, softphones, or mobile phones, to access VoIP phone system features.

If you’re using a cloud based phone system, these devices will allow you to take advantage of advanced hosted VoIP phone system features like call forwarding, call queues, call routing and integration with video conferencing.

Yes, once the Public Switched Telephone Network (PSTN) is switched off (by 2027), businesses will need to transition to VoIP business phone systems. VoIP technology provides a more efficient, scalable, and cost effective solution for modern communication needs, offering businesses a seamless transition away from traditional phone systems and traditional phone lines.

The switch to VoIP for business will also support the growth of businesses, enabling features like unified communications, video conferencing, and mobile device integration, helping teams stay connected regardless of location. Making the switch now ensures you’re prepared for the upcoming phase-out of PSTN while taking full advantage of modern communication solutions.

Yes! A hosted VoIP phone system integrates seamlessly with mobile phones, allowing your team to make and receive phone calls on their mobile devices just as they would on a desk phone. This is particularly useful for businesses that have remote workers or teams on the go. With cloud-based phone systems, employees can access unified communications features, including video conferencing, call recording, call queues, call routing, and call forwarding, no matter where they are.

Whether you have employees in the office, working from home, or travelling, a VoIP phone solution provides the flexibility to stay connected and maintain high productivity. This solution helps ensure business continuity, streamline communication, and improve customer service by enabling employees to answer calls from mobile devices or desk phones.

A cloud hosted VoIP system provides a wide range of features designed to enhance business communication. With virtual phone system features such as call queues, businesses can manage incoming calls more efficiently, ensuring that customers are always attended to promptly, even during peak times. Additionally, the ability to route calls ensures that calls are directed to the right team or individual, improving customer service and workflow.

A standout feature of this new cloud based system is the ability to create hunt groups, which allows VoIP calls to be routed sequentially or simultaneously to a group of users, ensuring no call goes unanswered. Along with instant messaging, your team can quickly communicate with each other, enhancing collaboration and speeding up response times. The voice service offered by cloud hosted VoIP platforms is reliable and high-quality, providing businesses with a secure and clear communication experience.

These communication features make a cloud phone system a powerful tool for businesses looking to improve productivity, enhance customer service and streamline their communication processes, all while reducing maintenance costs compared to a traditional telephone system.

Absolutely! We provide comprehensive training for your team to ensure they understand how to use your new VoIP phone solution effectively. Our training covers everything from how to make and receive phone calls on both desk phones and mobile devices, to how to set up and use advanced features. Additionally, we’ll guide you through using VoIP features such as call analytics, enabling your team to improve customer service and productivity.

Our training is tailored to your specific needs, ensuring that your employees are confident using the hosted VoIP phone system and any associated VoIP solutions. We’ll help you get the most out of your telephone system and ensure a smooth transition to a modern hosted VoIP provider.

Yes, you need a high-speed internet connection to run a telephony VoIP service effectively. The internet speed must support enough bandwidth to handle multiple VoIP calls simultaneously without compromising call quality. For each VoIP call, a minimum of 90-100 kbps of bandwidth is recommended for both upload and download speeds.