Managed IT Support
Get unlimited managed IT support, powerful cyber security, and a world class customer service experience.
Handing over your IT issues to us means your business isn’t being held back by frustration and unresolved issues.
Imagine if you could hand these issues over to our experts, who will solve them efficiently and effectively so you can spend more of your valuable time on what matters.
Don’t just take our word for it though, read our latest customer reviews…
Get in touch to find out more
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With a 99% customer satisfaction rating, our team is ready to help resolve the toughest problem.
Hand over IT issues to the leading managed provider
You'll be able to hand over all your IT issues, and have them quickly and efficiently solved for you.
Cyber Security - peace of mind for your business
Our security systems are ready for remote, hybrid and office workers. Using a risk based approach, we'll ensure you have the right security posture to stay secure.
15 minute - IT service support response times
All tickets answered within 15 minutes, by a team of experts that’s always at your disposal.
WHAT YOU CAN EXPECT FROM INGENIO MANAGED IT SUPPORT
Your new Managed IT provider
When you work with us, your outsourced IT support partner, you can rest assured that we will take ownership of your technical issues and work quickly to resolve them. We’ll work with your suppliers, such as Sage or Act! to get you up and running as quickly as possible. We’re so confident that you’ll love our IT support service desk that if you’re not completely satisfied after 100 days, you can withdraw from the contract and we’ll help you move to another provider.
Day-to-day IT support
- Fast, reliable 24/7 IT support ensuring any issues are dealt with effectively
- 10 minute response time to critical requests
- Continuous updates and proactive communication
- On-site visits within Brighton and the South East
- Access to IT support app where you can schedule calls, log issues and see updates
- New user and leaver management
- Procurement of appropriate hardware on your behalf
Proactive management
- Proactive maintenance and monitoring of your systems to prevent issues
- Regular updates to applications in the background
- Proactive patching of hardware and software to fix vulnerabilities
- Out of hours maintenance to keep your devices up to date and protected
- Data analysis and assessments to identify recurring problems and pinpoint the route of any issues
- Remote management tools to enforce best practices on devices
Strategy and planning
- Annual strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built-in timescales and cost planning
- Ongoing quarterly IT environment audits with your dedicated business technology advisor to identify where improvements can be made.
- These meetings will focus on technology recommendations to grow your business; Cyber security expertise to safeguard your business, Reporting and visibility of employee experience to provide insights for improvement
We help and supply over 90 businesses with managed IT support and other IT services
Successful businesses thrive when assisted by technology.
We focus on this, put you first and see prosperous results. Stop wasting time on frustrations and start focusing on what matters.
