Empowering businesses with IT support that’s consistently proactive, refreshingly human, and always in your corner
If you’re seeking IT support that aligns more closely with your business’s unique needs and future growth plans, outsourcing could be the solution you’re looking for. At Ingenio, we offer fully managed IT support that not only helps you stay ahead of technical challenges but also provides the flexibility to scale as your business evolves.
Our services are designed to be cost-effective, ensuring you get the best value for your investment, while remaining adaptable to your changing requirements. Whether you’re expanding operations, adopting new technologies, or simply need more tailored support, we work with you to provide proactive, customised solutions that grow alongside your business.
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Our team of skilled professionals brings years of expertise to the table, offering you access to additional resources and technical knowledge, ensuring your IT systems are always optimised and your business stays ahead of the competition.
We provide clear, transparent service-level agreements (SLAs) that outline response times, uptime guarantees, and performance metrics, ensuring you receive the level of service and reliability that aligns with your business needs.
With our scalable pricing structure, you only pay for what you need, allowing you to scale your IT support efficiently as your business grows, without overextending your budget or compromising on quality.
Technical issues are swiftly addressed as and when they arise, minimising disruptions and maximising productivity, so your team can focus on core business activities rather than dealing with time consuming IT challenges.
When you partner with us as your outsourced IT support provider, you can have peace of mind knowing that we’ll take full responsibility for resolving your technical challenges and act swiftly to fix any issues. We collaborate with your third-party suppliers, such as Sage and Act!, to get your systems up and running without delay.
We’re so confident in the quality of our IT support service desk that if you’re not fully satisfied after 100 days, you’re free to exit the contract, and we’ll assist you in transitioning to another provider.
At Ingenio, our people are what truly make us stand out. We believe that our team is the service we deliver—so to us, they are everything. Our service desk team goes above and beyond to consistently exceed expectations, receiving exceptional feedback from clients who recognise their commitment. They are constantly expanding their knowledge, both about the latest technology trends and the specific needs of our clients, ensuring that we always stay ahead of the curve.
More than just technical experts, our team integrates seamlessly with your business, becoming an extension of your own team. Their dedication to continuous improvement ensures that the support we provide is always tailored, proactive and aligned with your goals, helping you succeed in an ever-evolving technology landscape.
All tickets answered within 15 minutes, by a team of experts that’s always at your disposal
Industry leading, proactive support. The best part? We've still got our first ever customer
Risk-free support - if you're not 100% satisfied, simply withdraw from the contract
We pride ourselves on our customer satisfaction. Our friendly and knowledgeable team of experts consistently provide outstanding service, earning us a 4.9/5 rating on Google and a 97.9% CSAT score.
We know how crucial clear and timely communication is for your business. Our proactive team ensures you’re always informed whenever a ticket is submitted, keeping you in the loop and eliminating any uncertainty.
We provide easy-to-book “15 minutes with an engineer” sessions for direct, hands-on support. Unlike traditional ticket-based methods, these collaborative sessions let you connect with our specialists in real time for quick solutions and tailored advice.
We’re committed to continually increasing the value we provide to our clients by actively identifying cost savings and adding more benefits. By regularly evaluating our suppliers and product costs, we ensure that we’re always offering the best solutions at competitive rates, passing on those savings and improvements directly to you.
Outsourced IT support involves partnering with an external support provider (also known as a managed service provider) to manage and support your IT systems. This support outsourced approach gives you access to a team of experts who deliver tailored solutions to meet your business needs, such as proactive monitoring, helpdesk support, cyber security services, and disaster recovery. By outsourcing, you gain the benefit of latest technologies and a dedicated support team, all while focusing on your core business activities and achieving your primary business objectives.
The key difference between in-house and outsourced IT support services lies in the team handling your IT infrastructure. In-house support means you maintain an internal support team that manages everything related to your IT systems, whereas outsourced IT support means partnering with an outsourced it support company who handles everything from technical support to cloud services. Outsourcing provides access to a broader skill set, cost-effective solutions and the flexibility to scale your support as your business grows.
The cost of outsourced IT support varies depending on the level of service you need. Many businesses choose support contracts or a fully managed service, where the outsourced it support company offers tailored solutions at a fixed monthly fee. This structure is often more cost-effective than hiring an in-house team, as it covers all aspects of your IT systems, including proactive support, cyber security, proactive monitoring and data backup. The cost can also be influenced by factors such as the size of your business, the complexity of your IT infrastructure and the support contract terms.
Outsourced IT support is ideal for businesses of all sizes, but it is particularly beneficial for small to medium-sized businesses that may not have the resources to maintain a dedicated in-house team. Whether you’re a growing startup or an established business looking to optimise your IT infrastructure, a managed service provider offers tailored solutions that fit your business operations and primary business objectives. Even large enterprises can benefit from outsourcing specific services such as proactive monitoring, cyber security and cloud services, providing scalability and business continuity.
If you’re looking to outsource it support, consider the provider’s experience in your industry, range of services, and ability to scale with your business. Ensure they offer proactive IT management, strong cybersecurity and an accessible service desk. Communication is key, so look for a provider that keeps you informed and aligned with your goals. Ultimately, when outsourcing services, the right partner should feel like an extension of your team, delivering reliable support and strategic guidance.
The outsourced IT support process begins with an initial consultation, where support providers conduct a thorough assessment of your IT systems and identifies your business needs. Based on this assessment, a dedicated account manager works with you to create a personalised plan that includes a service desk for day-to-day technical support, as well as proactive support for maintaining business continuity. The provider then monitors your IT infrastructure around the clock, offering helpdesk support and ensuring security through cyber security services. Regular reports and meetings with your technical consultant or support partner ensure that your business stays aligned with the latest technology and continues to grow without interruption.
Many businesses rely on IT support outsourcing companies to manage their technical needs efficiently. Working with outsourced IT support companies allows you to focus on your core business while ensuring that your IT systems are overseen by experts. It also provides access to advanced technology and specialised skills without the need for a full-time, in-house IT team. Additionally, outsourcing can often lead to cost savings, improved system performance, and quicker response times for troubleshooting and technical issues.
Get risk-free, outsourced IT support your company will love. Contact us today and we’ll call you back to discuss your support requirements.
Ingenio Technologies are Brighton & Sussex IT Support specialists, helping businesses succeed with tailored technology solutions.
