VoIP
Recording calls is good for business — here’s why
Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service
March 7, 2022
Just how future-proof is your ‘future-proof’ IT strategy? Today, technology really is...
Read More
At Ingenio, we understand the incredible impact that sport can have on...
Read More
Avoiding common security risks with BYOD, Zero Trust, and smart security practices...
Read More
Did you know that a third of all data loss is caused...
Read More
Reliable, reactive IT support Ingenio Technology & Red Knight 6 – a...
Read More
Many businesses ask us, “What exactly does IT support include?” It’s a...
Read More
We often find it surprising that businesses invest in insurance without question,...
Read More
How to move your IT equipment easily during an office move Relocating...
Read More
What are Internet of Things (IoT) devices? IoT devices, or Internet of...
Read More
Beginner’s Guide to Two-Factor and Multifactor Authentication (2FA and MFA) I get...
Read More
Keeping your data away from the wrong hands is a big challenge....
Read More
Co-Pilot Laptops: Revolutionising Business Efficiency with Dell The advent of AI in...
Read More
After years of decline, ransomware attacks are on the rise again. And...
Read More
5 Ways to Keep Your Apple Mac Computers Secure For years, Apple...
Read More
The faster your employees report a potential cyber security issue, the less...
Read More
Microsoft isn’t happy just boosting individual productivity. Now it’s set its sights...
Read More
Cyber security: More and more businesses are making the smart business decision...
Read More
Migrating to Exchange Online, a key component of Microsoft 365, is a...
Read More
Is your password keeping your data as safe as it could be?...
Read More
What is Microsoft OneNote for business? Microsoft OneNote is a highly versatile...
Read MoreIs your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service
Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice
Customer service representatives are prone to errors; after all, they’re only human. However, if your business is using a Voice over Internet Protocol (VoIP) system,
As the coronavirus disease continues to spread all over the world, more and more businesses are faced with a difficult decision: find a way to
Business automation is quickly becoming a necessity for most organizations. While human input is still essential, automating processes — and powering them with artificial intelligence
You hear a lot about big data nowadays, but not in connection with small- and medium-sized businesses (SMBs). To compete with the big guys, SMBs
Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction
Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. This allows them to make calls either through
If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to
VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and
We are available weekdays
8am-6pm
Call Now
Book an appointment to have a
video call with one of our experts
Book an appointment
Fill in your details and request. We
will contact you within an hour
Contact us
Ingenio Technologies are Brighton & Sussex IT Support specialists, helping businesses succeed with tailored technology solutions.