Multi-business VoIP system integration
Streamlining communication for Surrey Ceilings with a custom VoIP integration
THE CHALLENGE
Unified communication: addressing multi-enterprise needs
Colin and his team faced several communication challenges that needed to be addressed to improve efficiency across their businesses. They required a scalable, cost-effective solution to manage the complexities of multiple operations. The system also had to be flexible, handling calls from different businesses on a single device while maintaining clear separation between businesses.
Additionally, migrating their existing business numbers from the old supplier without disruption was critical, offering a professional and smooth experience for both employees and clients.
THE SOLUTION
Implementing a versatile VoIP system
To tackle these challenges, we first conducted a thorough consultation to understand the communication requirements of each business. By mapping out the user journeys and specific needs, we designed a bespoke, user-friendly phone system tailored to their requirements.
Once the migration of the business numbers to the new system was complete, we set up the new software to support multiple business lines with clear separation. We provided pre-programmed physical phones for the office, delivered and configured them, and ensured the team were comfortable with the new system. Finally, we installed softphone apps on each team member’s mobile devices, enabling them to make and receive calls from any location.
Our team delivered comprehensive training on how to use the custom system and to ensure everything was running smoothly, we ran tests to verify that the system was fully functional. Ongoing support was provided for several days after installation to troubleshoot and answer any questions, helping the team adapt to the new system with minimal disruption.
RESULTS
The impact of a custom VoIP system on business efficiency
By implementing a versatile, mobile-friendly phone system with seamless integration for multiple businesses, Colin and his team now benefit from a communication solution that is both efficient and flexible. The system supports their dynamic work schedule, improves customer interaction, and has significantly enhanced their overall productivity.
Through customised training and ongoing support, we ensured that the team was equipped to make the most of their new system, leading to an overall positive impact on their day-to-day operations.
Key highlights
Enhanced flexibility and efficiency
The ability to manage calls for multiple businesses from a single device allows the team to respond to customer calls and make outbound calls from anywhere, enhancing flexibility.
Seamless customer experience
The system ensures the correct business number is displayed when making calls, maintaining a professional image across the different companies.
Improved productivity
The ability to manage calls dynamically, even while on-site, has reduced the need for backtracking to the office to address missed calls, saving valuable time.
Easy integration and management
The new system’s user-friendly design, combined with mobile softphone integration, simplifies communication management, enabling the team to focus more on their core activities.
“We worked with Colin and the team to plan out a VoIP solution that met their needs. They work with multiple different businesses whilst constantly being on the go, so it was key to ensure we setup a phone system that was flexible. Using a mixture of office phones and softphone apps on their mobiles, we were able to implement a system that compliments their business, rather than working against it.”
George Stokes
Ingenio Technologies
Looking for a better VoIP solution?
Here at Ingenio Technologies, we’re all about crafting communication solutions that truly work for you. We’ve teamed up with Colin Wells and his businesses to set up a versatile VoIP system, making it easier than ever to communicate smoothly across different enterprises. This not only boosts efficiency but also enhances how they connect with clients.
When you choose to work with us, you’re tapping into a wealth of expertise and commitment. We’re here to simplify your operations with innovative communication tools, so your team can focus on what really matters—growing your business and taking care of your clients. Let’s make your communication seamless and stress-free!
Contact us to find out more
Whether you’re looking to upgrade your VoIP system, embark on a new IT project, or you’re interested in fully managed IT outsourcing, we’d love to hear from you.
